Error while working with Front
and ways to solve them
The receipt is not printed when paying
Cause: Issues with a zero price item (package).
Solution: Check all the dishes in the order and remove the item with a zero price from the order. (the problem should go away on 08/20/21)
Cause: Two or more software is open on one terminal.
Solution: You must close all additional sessions and leave only one open Jetti-front.
Reason: The software did not connect to the fiscal registrar.
Solution: make sure that all receipts for other orders are not printed, then reboot the operating system and re-enter the front software.
There is no dish in the order (dash)
Reason: The nomenclature is missing in the price list of your outlet. Either this is an old dish that we no longer sell, or it is a new dish (special offer) that has not yet been included in your menu.
Solution: If the old one, contact the CC operators, they will have to delete this one and create a new order after calling the guest. If a new dish, then contact the person responsible for the establishment of the item in the system, in your business.
All data on Front (orders, menu, checkout) has disappeared, a new item (promotion) should appear, but it is not yet available
Reason: the settings in SETTINGS - Cash desk settings.
Solution: go to the front in the Settings / Updates section and click the Sync Data button.
Error while printing a receipt
Reason: the amount for the dishes does not match the total amount of the order
Solution: write about the problem to the JettiFront channel in Tims, indicating the name of the TT and the order number, or leave a request in the Help Desk, attaching all the initial data.
Tasks that Front solves
It is used to create orders at a point of sale, print fiscal receipts, perform service and office operations, as well as view operational indicators of ATT work within a shift.
Main functions:
viewing operational indicators (data on orders, on receipts and the average value for an order at the current cash point);
viewing a report on cash register shifts;
formation of a stop list;
performance of service operations at the request of UTT;
creating and working with an order (editing, deleting, transferring from status to status);
adding a problem to the order;
adding a comment to the order;
courier appointment (for orders with delivery type "delivery");
invoice printing;
entering a promo code (discounts);
setting the time for the readiness / delivery of the order, as well as the time indicator;
selection of the type of payment and combination of several types of payment in one check;
refund;
recalculation of the order accepted at the outlet;
saving the accepted order in the history of TT orders;
search for orders using filters;
work with a group of orders (assigning a courier, adding a comment, translating by status).