Errors when working with Delivery
and ways to solve them, answers to frequently asked questions
What is the courier's QR code button for in jetti Delivery app?
The QR code in the application is needed to read the code from the payment terminal before starting the route, so that it is clear through which terminal the order was paid. This will be relevant when the QR code is applied to the terminals
Give a link for the courier application. And tell me how to check in a courier?
The current versions of the applications can be found here: https://x100-jetti-mobileapps.web.app/. For a full-time employee, you need to get AD accounts in HelpDesk helpdesk.x100group.com. And already using these accounts, log in to the application. For couriers - freelancers, there must be separate accounts at the outlet (either issued earlier, or request from the Helpdesk). Check in in the Jetti CheckIn app, work on the delivery of orders in the Jetti Delivery app
What are the minimum characteristics of the phone for the stable operation of the application?
For stable operation of the application, the device must meet the minimum specifications, android version 8, api 23 and higher. For iPhones, while ios 13 and above
In the Jetti Delivery App (Courier App), the message “Unable to process request due to missing initial state. This may happen if browser session Storage is accessible or accidentally cleared. " when trying to login
Close the application and browser and try to log in again. If it does not work, uninstall the application, clear the cache and restart the phone, install the most current version of the application. You can always download it here https://x100-jetti-mobileapps.web.app/
The "start" button is not displayed in the application https://prnt.sc/134bnb7
It is necessary to check at the front, in what status the order is and whether the courier has been appointed, to check the access to the network. Try disabling and re-enabling data on your phone.
The courier iphone does not support iOS 13 to install the application, what should I do?
For the application to work, the device must meet the minimum specifications. At the moment, the restriction from Apple is not lower than ios 13. You need to use an iPhone device ios 13 and above or android version 8, api 23. and above
The order was not transferred to the "delivered" status, after the reboot the problem was resolved, but the delivery history shows "no mark"
https://prnt.sc/1362qm6
"No mark" means that the ATT order at the front has been transferred to the "Delivered" status
Courier has hieroglyphs instead of names https://prnt.sc/136388d
To resolve this issue, you must perform the following actions:
1) In the settings of the phone itself, change the font to standard. if it did not give a positive result then
2) Clear your app and browser cache
3) Restart your phone. if it did not give a positive result then
4) Remove the app
5) Restart your phone, install the most current version of the application. You can always download it here https://x100-jetti-mobileapps.web.app/
Yesterday's party orders are hanging, I can't remove them in any way
Hello! After the delivery of a new order, the old ones should disappear.
What to do, one order "no mark"? https://prnt.sc/13i8rwe
"No mark" means that the ATT order at the front has been transferred to the "Delivered" status
For the courier, the courier application does not show orders in the kitchen https://prnt.sc/1b12r2a
There are several points to check. 1) You need to check the version of the jetti delivery mobile application The most current version 1.3.6 can be downloaded from this link https://x100-jetti-mobileapps.web.app/ 2) You need to check the Internet access on your mobile device. Restart the phone if necessary. Please check and give feedback
Error! {cloud_firestore / unavailable} The service is currently unavailable.This is a most likely a transient condition and may be corrected by retrying with a backoff. https://prnt.sc/17lzr12
Cause: The database (FireStore) is temporarily unavailable. You must wait and try again after 15 minutes
Can't launch application on iPhone https://prnt.sc/13mwwin
Clear your browser cache, or use another browser. Link to the new version https://testflight.apple.com/join/1W7cJX38 Limitations for iOS version not lower than 13