Error while working with Front
and ways to solve them
The receipt is not printed when paying
Cause: Issues with a zero price item (package).
Solution: Check all the dishes in the order and remove the item with a zero price from the order. (the problem should go away on 08/20/21)
Cause: Two or more software is open on one terminal.
Solution: You must close all additional sessions and leave only one open Jetti-front.
Reason: The software did not connect to the fiscal registrar.
Solution: make sure that all receipts for other orders are not printed, then reboot the operating system and re-enter the front software.
There is no dish in the order (dash)
Reason: The nomenclature is missing in the price list of your outlet. Either this is an old dish that we no longer sell, or it is a new dish (special offer) that has not yet been included in your menu.
Solution: If the old one, contact the CC operators, they will have to delete this one and create a new order after calling the guest. If a new dish, then contact the person responsible for the establishment of the item in the system, in your business.